Refund policy
Return Policy
We want you to love your activewear. If you're not 100% happy with your purchase, we offer flexible options to make returns easy!
Return Window
Your Return Options
1. 110% Store Credit
Choose store credit and receive an extra 10% added to your credit. This is our way of saying thank you for staying with us! Use your credit on any future purchase with no expiration date.
2. Exchange
Not the right fit or colour? No problem! You can exchange your item within 14 days of delivery. We'll process exchanges with prioritiy so you can get your perfect fit fast.
3. Refund
Refunds to your original payment method are available within 14 days of delivery. Please note, original shipping costs are non-refundable, and return shipping fees may apply. Refunds are processed once your return is recevied and inspected.
How to Start Your Return
- Contact our customer service team with your order number
- Select your preferred return option (store credit, exchange, or refund)
- Receive your return authorisation and shipping label
- Pack your item securely in its original packaging
- Ship it back to us using the provided label
Return Requirements
To be eligible for a return, items must be:
- Unworn, unwashed, and in original condition
- With all original tags attached
- In original packaging where applicable
- Returned within the specified timeframe
Non-Returnable Items
Clearance items are final sale and cannot be returned.
Sale items can be returned for store credit only.
Processing Time
- Store Credit: Issued within 2-3 business days of receiving your return
- Exchanges: Processed within 3-5 business days of receiving your return
- Refunds: Processed within 5-7 business days; please allow additional time for your bank to process the refund
Questions?
Our customer service team is here to help! Contact us at hello@mayier.com.au and we'll make sure you have a smooth return experience.