Return Policy

We want you to love your activewear. If you're not 100% happy with your purchase, we offer flexible options to make returns easy!


Return Window

You have 14 days from the date you receive your order to initiate a return.

 

Your Return Options

1. 110% Store Credit

Choose store credit and receive an extra 10% added to your credit. This is our way of saying thank you for staying with us! Use your credit on any future purchase with no expiration date.

2. Exchange

For change of mind exchanges, return shipping costs are the responsibility of the customer. Once we receive and inspect your returned item, we’ll process your exchange and arrange the replacement item to be sent to you.

If you require a different size or colour, please note that exchanges are subject to availability.

3. Refund

Refunds to your original payment method are available within 14 days of delivery. Please note, original shipping costs are non-refundable, and return shipping fees may apply. Refunds are processed once your return is received and inspected.

How to Start Your Return

  1. Contact our customer service team with your order number
  2. Select your preferred return option (store credit, exchange, or refund)
  3. Receive your return authorisation and shipping label
  4. Pack your item securely in its original packaging
  5. Ship it back to us using the provided label


Return Requirements

To be eligible for a return, items must be:

  • Unworn, unwashed, and in original condition
  • With all original tags attached
  • In original packaging where applicable
  • Returned within the specified timeframe


Non-Returnable Items

Clearance items are final sale and cannot be returned.
Sale items can be returned for store credit only.


Processing Time

  • Store Credit: Issued within 2-3 business days of receiving your return
  • Exchanges: Processed within 3-5 business days of receiving your return
  • Refunds: Processed within 5-7 business days; please allow additional time for your bank to process the refund


Questions?

Our customer service team is here to help! Contact us at hello@mayier.com.au and we'll make sure you have a smooth return experience.